The New Year break is long over, the school holidays are over too, and you have settled back into your job. You started this year with the “new year, new me” resolve but things seem to be the same at work. Same problems, same people, same frustrations. It feels like 2019 all over again. You are not the only one experiencing this.
Since long, organisations have been trying to create an environment that maximises employee productivity and employee satisfaction at the same time. However, most of their attempts have failed on either or both fronts thereby wasting time, money, and talent. So what’s missing?
Our work culture has become increasingly transactional and even toxic in some cases. What we need is to bring kindness back into our work. It doesn’t mean letting people off the hook or turning a blind eye to blunders but it involves addressing the problems rather than blaming individuals. It involves empowering people to do their job better whilst supporting them. It involves removing impediments obstructing your team from delivering rather than pushing them with brute force. Simply put, it means putting the human before their work.
We might think that we are doing everything we can for our people, however a lot of our actions and behaviour can be classified as incivility. This article from Harvard Business Review detailed the affect of incivility on employees:
- 48% intentionally decreased their work effort
- 47% intentionally decreased the time spent at work
- 38% intentionally decreased the quality of their work
- 80% lost work time worrying about the incident
- 63% lost work time avoiding the offender
- 66% said that their performance declined
- 78% said that their commitment to the organisation declined
- 12% said that they left their job because of the uncivil treatment
- 25% admitted to taking their frustration out on customers
I can help with the above through my training and coaching services aimed at reducing friction at work and creating a work culture where employees feel valued and respected.
Please reach out if you would like to be a part of a similar culture.
Photo by Kat Jayne from Pexels